Shipping/Return Policy
SHIPPING PROCESSING
Domestic Regular Flat Rate Shipping is 3-10 Business days depending on your location. International Shipping is 7-10 Business days depending on your location. All Packages are delivered via USPS whom business days are Monday-Saturday.
REFUND POLICY
Yes, we are pleased to offer a return policy on unopened hair extensions within FIVE (5) DAYS of receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
WE ARE NOT RESPONSIBLE FOR ANY STYLIST TRYING TO CUSTOM COLOR OR DYE YOUR VIRGIN HAIR.
You must contact us first before refunding your package at shaysroyalhaircollection@yahoo.com, our facebook business page Shay's Royal Hair Collection, or our IG business page @shaysroyalhair_ during regular business hours within the five (5) day return policy. All Shay's Royal Hair Collection extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued.